Thank you for shopping at StormsShirts.com. We value your satisfaction and want to ensure that you have a smooth shopping experience with us. This Return – Refund – Exchange Policy outlines the guidelines for returning, refunding, and exchanging products purchased from our website. Please read this policy carefully before making any purchase.
1. Returns and Refunds:
1.1. Eligibility for Returns and Refunds: To be eligible for a return and refund, the item must be unused, unworn, and in the same condition as it was received. The product must be in its original packaging, with all tags and labels intact. Returns will be accepted within 30 days from the date of purchase.
1.2. Non-Refundable Items: Certain items are non-refundable, including but not limited to gift cards, downloadable software products, and personalized/customized items.
1.3. Return Process:
a) To initiate a return, please contact our Customer Support team at [email protected]. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.
b) Please ensure that the product is securely packed to prevent damage during transit. Include the RA number on the package.
c) You are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
1.4. Refund Processing:
a) Once we receive the returned item and verify its condition, we will process the refund. The refund will be issued to the original payment method used for the purchase.
b) Please allow up to 48 hours for the refund to appear in your account, as processing times may vary depending on your payment provider.
1.5. Damaged or Defective Items: If you receive a damaged or defective product, please contact our Customer Support team within 7 days of receiving the item. We will arrange for a return and issue a replacement or full refund, depending on your preference.
2. Exchanges:
2.1. Eligibility for Exchanges: We accept exchanges for items that are unused, unworn, and in their original condition. Exchanges are allowed within 30 days from the date of purchase.
2.2. Exchange Process:
a) To initiate an exchange, please contact our Customer Support team at [email protected]. Our team will guide you through the exchange process and provide you with an Exchange Authorization (EA) number.
b) Please ensure that the product is securely packed to prevent damage during transit. Include the EA number on the package.
c) You are responsible for the return shipping costs for the item you wish to exchange.
2.3. Exchanged Items: Once we receive the returned item and verify its condition, we will process the exchange. If the item you are exchanging is of equal value, we will ship the new item to you promptly. If the exchanged item is of higher or lower value, we will adjust the amount accordingly and either issue a refund or request payment for the difference.
3. Final Sale Items:
3.1. Clearance or Sale Items: Items marked as “Clearance” or “Sale” are considered final sale and are not eligible for returns, refunds, or exchanges, unless they are damaged or defective.
4. Contact Information:
If you have any questions or concerns regarding our Return – Refund – Exchange Policy, please contact our Customer Support team at:
Email: [email protected]
Address: 850 Northlake Dr, Sanford, FL 32773, USA
Warehouse: 850 Northlake Dr, Sanford, FL 32773, USA
Working Days / Hours: Mon – Sun / 9:00 AM – 5:00 PM
Please Note:
- StormsShirts.com reserves the right to amend or update this policy at any time without prior notice. The most current version of the policy will be posted on our website.
- Customers are responsible for providing accurate shipping and contact information. StormsShirts.com is not responsible for delays or issues caused by inaccurate information provided by the customer.
- Our Return – Refund – Exchange Policy applies only to purchases made on StormsShirts.com. For purchases made through third-party sellers or retailers, please refer to their respective policies.